OnTech Force, LLC Formerly Hard Tech Group, a Michigan Company, governed by the laws of the State of Michigan.
Upon receipt of the Customer’s Service Request, OnTech Force, LLC will furnish service as ordered, subject to the following terms and conditions which shall govern all orders to the exclusion of any additional or different terms appearing in or on any customer order forms.
OnTech Force, LLC provides various electronic repair services to customers in-shop or on-site. “We”, “Our”, or “Us” are additional references to OnTech Force, LLC and/or any third-party service provider we contract. “Customer”, “You”, and “Your” are references to the customer obtaining services from OnTech Force, LLC. The use of the word “equipment” shall include any and all peripherals. Use of our services, whether via our website, Internet remote support, telephonically, or on-site, whether on our property or yours, constitutes unwavering agreement to and acceptance of these Terms & Conditions of Service, an agreement, as well as any addendum(s) made with an effective or revised date equal to the date of the said agreement or as otherwise defined. You agree to read this information completely before accepting services from us.
OnTech Force, LLC service refers to remedial (repair) service at the customer’s site of the electronic equipment (On-Site) or at OnTech Force, LLC repair facility (In-Shop). The service offered is identified as Time and Material Onsite or In-Store Service.
Payment to be made: Cash, Company Check, Money Order, Credit Card (4% charge) or C.O.D. 50% down 50% upon completion (Past Due 30 Days Additional 5%) (Past Due 60 Days Additional 10%)(Past Due 90 Days Additional 15%) All interest fees will be legally Enforced All Equipment installed Is the property of OTF until payment is complete and in full. OTF has the right to remove all unpaid equipment in the event payment is incomplete after 90 days of the finish date. A 20% restocking fee will be charged on any item not returned within 7 days of purchase. After 7 days any item can not be returned. shipping charge shall be enforced on all returned items. If you do not see an item on this proposal that is not part of the bid price. Any additional items to this proposal will have an additional cost. OnTech Force, LLC reserves the right to correct errors made in the quotation.
3. Abandoned Property. If your product is abandoned, OnTech Force, LLC may dispose of your product by applicable provisions of law, and, specifically, may sell your product at a private or public sale to pay for any outstanding service performed. OnTech Force, LLC reserves its statutory and any other lawful liens for unpaid charges.
OnTech Force, LLC reserves the right to request prepayment for any repair services. In situations where an assessment of your equipment issue is required, we will impose a non-refundable Diagnosis Fee, the amount of which will be specified at the time of in-shop drop-off or posted on our website, if applicable. While this Diagnosis Fee is non-refundable, if we can diagnose the problem and you authorize us to proceed with the repair, the Diagnosis Fee will be credited toward the cost of resolving the issue.
Under certain circumstances, we may choose to waive the prepayment requirement, but this does not negate any of our rights under this agreement. We will furnish a written estimate for the repair of your equipment issue(s), which may be provided electronically for your convenience. Depending on the nature of the repair, the estimate may include a maximum dollar amount if it is based on an hourly rate.
We accept payments through Visa®, Mastercard®, American Express®, Discover®, and Money Order. For on-site services, cash is also an acceptable payment method. Furthermore, you have the option to make payments for all services through our website.
CLIENT agrees to pay a basic visit fee (cost varies, according to the type and model of equipment) for OnTech Force, LLC to come to the CLIENT’s location to make the service call. In addition, for service performed in a business and/or residential setting, CLIENT agrees to pay a service charge (depending on the model of the equipment) per hour thereafter for time spent by OnTech Force, LLC at CLIENT’s site. The basic trip charge is not credited toward your service charge and is due regardless of the outcome of the service.
OnTech Force, LLC does not provide billing services to clients unless billing arrangements have been previously established.
3. SERVICE CANCELLATIONS
4. REPLACEMENT PARTS
In the maintenance of any product, OnTech Force, LLC may use new, or equivalent to new, parts or assemblies for equal or improved quality. All defective parts and assemblies become the property of OnTech Force, LLC. OnTech Force, LLC, at its option, may request the return of these parts.
OnTech Force, LLC warrants that repair service purchased from OnTech Force, LLC will be performed in a workmanlike manner and that all parts installed in the course of such service will be free from defects in materials and workmanship for 30 days from the date of service. If any service or replacement part proves defective within the warranty period, OnTech Force, LLC will correct the defective work and replace the defective part without charge for parts and labor.
To obtain service under the warranty, the customer must notify OnTech Force, LLC of the defect before the expiration of the warranty period and make suitable arrangements for the performance of service. OnTech Force, LLC will provide corrective service at the location where the original service was performed.
OnTech Force, LLC. shall not be obligated under this Warranty to:
- repair damage resulting from attempts by personnel other than OnTech Force, LLC. representatives to install, repair, or service the product unless directed by OnTech Force, LLC. representative;
- repair any damage, malfunction, or degradation of performance resulting from improper use or connection to incompatible equipment or memory;
provide any application software support or service involving application hardware;
- perform user maintenance or cleaning or repair damage, malfunction, or degradation of performance resulting from failure to perform user maintenance and cleaning as prescribed in published product materials;
- repair damage, malfunction, or degradation of performance resulting from use of the product in an environment not meeting the operating specifications outlined in the user manual;
- repair any accessories; or service any product after the limit of its duty cycle has been reached, if applicable
ELECTRONIC WARRANTY EXCLUSIONS:
The warranty does not cover the following conditions:
- Water, fire, smoke damage.
- Physical abuse like broken jack panel ports, HDMI ports, and Tuner RF connection.
- Failure from the defective cable box, U-Verse, or satellite receiver.
- Failure from any externally connected defective device such as but not limited to ray DVD, computer, VCR, DVR, etc.
- Failure from lightning strikes or power company/personal power generator voltage spikes and surges.
THIS WARRANTY IS GIVEN BY ONTECH FORCE, LLC. CONCERNING ITS REPAIR SERVICE INSTEAD OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. ONTECH FORCE, LLC.’S RESPONSIBILITY TO REPLACE DEFECTIVE PARTS AND CORRECT ITS WORK IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THIS WARRANTY.
6. LIMITATIONS OF LIABILITY
IN NO EVENT SHALL ONTECH FORCE, LLC. BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF SERVICE PROVIDED HEREUNDER, EVEN IF ONTECH FORCE, LLC. HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.
7. GOVERNING LAW
Purchases hereunder shall be governed by and construed under the laws of the state of Michigan.
8. ENTIRE AGREEMENT
This document constitutes the entire agreement between OnTech Force, LLC. and the customer concerning the subject matter contained herein.
OnTech Force, LLC respects your privacy. We hate spam like you do. That’s why your information is safe with us. We will not sell, rent, trade, lend, barter, swap, loan, give, or otherwise transfer your information to anyone else so they can spam you. You will always be able to unsubscribe to the newsletter we may send to you on our website or email link.