Terms and Conditions

OnTech Force, LLC (formerly Hard Tech Group), a Michigan Company governed by the laws of the State of Michigan.

1. Scope of Service

Upon receipt of the Customer’s Service Request, OnTech Force, LLC will provide electronic repair services either on-site at the customer’s location or in-shop at our repair facility. By engaging with our services, whether via our website, remote support, phone, or on-site, you agree to these Terms & Conditions of Service.

2. Payments

Payment methods accepted include Cash, Company Check, Money Order, Credit Card (4% processing fee), or C.O.D. Payment terms are 50% down and 50% upon completion. Additional fees apply for overdue payments. All equipment remains the property of OnTech Force, LLC until payment is made in full. Unpaid equipment may be reclaimed after 90 days with a 20% restocking fee. Shipping charges apply to returned items. All services are non-refundable.

3. Abandoned Property

If your product is abandoned, OnTech Force, LLC may dispose of it per applicable law, including selling it to cover outstanding service charges.

4. Prepayment Requirements

OnTech Force, LLC reserves the right to request prepayment for repair services. A non-refundable Diagnosis Fee may be imposed for equipment assessments, credited toward the repair cost if authorized.

5. Onsite Service

Clients are charged a basic visit fee (cost varies by equipment type and model) for service calls. Additional hourly service charges apply for time spent on-site.

6. Service Cancellations

Customers must notify OnTech Force, LLC at least 24 hours in advance to cancel a scheduled onsite repair service and avoid cancellation fees. A $99 cancellation fee applies for cancellations after technician time and resources have been invested.

7. Replacement Parts

OnTech Force, LLC may use new or equivalent parts in repairs. Defective parts become the property of OnTech Force, LLC.

8. Warranty

Repairs are warranted for 30 days. Defective parts will be replaced at no charge during this period. Notification of defects must be made before the warranty period expires.

9. Limitations of Liability

OnTech Force, LLC is not liable for indirect, special, or consequential damages arising from services provided.

10. Governing Law

Purchases and disputes are governed by the laws of the State of Michigan.

11. Entire Agreement

This document constitutes the entire agreement between OnTech Force, LLC, and the customer.

Privacy Policy

OnTech Force, LLC respects customer privacy and does not share or sell customer information for marketing purposes.