Return / Warranty

To start a return please click here

If you return a product without a Return Authorization Number written on the box, we cannot guarantee that we will be able to match the product with the order.

You have 30 days after you receive your order to obtain a Return Authorization Number. We will not be able to process your return without a Return Authorization Number.

We do not refund original shipping costs due to the vast majority of our customers use our parts to diagnose the issues with the TV needing to be repaired.

Due to the difficulty of diagnosing issues with Televisions, we do offer returns on parts that are not needed but these parts will be subject to a 20% restocking fee.

In the event a part is returned without allowing Ontech Force LLC to honor our warranty (sending a replacement part) the buyer is responsible for the return shipping costs plus a 20% restocking fee.

International return shipping costs will be paid by the customer. Customers must include a shipping receipt which will be required for all return shipping refunds. After the return is received and the warranty is verified by our Returns Department, the return shipping costs for “Defective” items are eligible for a refund. Those refunds will be in the form of an Ontech Force LLC store credit only. A return shipping receipt will be required for all return shipping refunds.

A copy of the original invoice or packing slip must be included in the return shipping box. Please also note a detailed reason for the return. We test all returned boards and keep a customer log to deter customers from falsely claiming a faulty board. The Return Authorization Number should be clearly printed on the outside of the box and on the return shipping label. Our Returns Department must receive your return within 15 days of you receiving your Return Authorization Number. If not, the Return Authorization Number will be closed, and we will be unable to process your return.