Ad-Hoc IT Support

IT Support without a fixed contract.

Many companies feel they cannot afford an IT support contract and try to deal with issues when they arise in order to save money. Other businesses do not like being tied down to contracts for a service that is only used as and when required. OnTech Force can offer hastle free, professional IT support without the expense of a contract.
With this in mind we offer 2 options:

Ad-Hoc IT Support

Ideal for emergency IT support this service is available to everyone. You will be allocated an engineer qualified to deal with your issue. Priority is given to contract clients so availability cannot be guaranteed with Ad-Hoc support. Our standard non-contract rates for support services are $100 per hour in office hours and $150 per hour out of office hours.

Block Booking Ad-Hoc IT Support

Another service option available to companies is a Block of hours in increments of 10, 25, or 50 hours. This option entails prepaying for service at a discounted rate in exchange for a block of service hours that can be used at the company’s discretion.

Because the service is prepaid the Block Hours option gives companies the flexibility of utilizing their hours at any time without so much concern as to how much a service call is going to cost per visit. It also gives companies the ease of knowing that they avoid getting an invoice after each service call. It is also great for company-wide hardware or software upgrades or other large computer projects.

Block of 5 Hr Service
 Block of 10 Hr Service
Block of 25 Hr Service
Block of 50 Hr Service
Only $425 Only $850 Only $1875 Only $3250

Guaranteed 8-hour response time for all emergencies. Technician will be on-site within 8 business hours or less.
Travel Charge Not Included

Price does not include Back-Up. Back-up Monthly Plans Available- Tailored for Small Business Only with 1 - 3 Employees (Max One Server)

The Monthly Maintenance Plans offered by OnTech Force are our most popular service option. With the Monthly Maintenance Plan options we custom tailor a plan to fit the unique needs of your organization. For instance, we may discern that your company needs no more than 5 hours of service per month so we may suggest the Small Business Value Plan in which you pay a set monthly fee in return for five hours of monthly service to be used at your discretion.

The Monthly Maintenance Plans work best for companies that have some periodic network issues and/or ongoing concerns but too few situations to warrant purchasing a large block of hours. However, if your company is experiencing many troubleshooting instances or has a large  IT project ahead it might be more cost effective to choose the Block Hours option.

 Types of Monthly Maintenance Plans: The more hours you buy, the cheaper the rate!!

 * OnTech Force Small Business Value Plan 5hrs

  • Designed for businesses with no more than one server and 5 or less workstations
  • Maximum of 5 hours of service per month
  • Overtime is billed at 1.0 hour @ $85
  • Monthly base level support of $425
  • Price does not include Back-up.
  • Travel Charge May Apply
  • Exchange, VPN, Hippa Software's and POS (Call for Details)

Only $425
@ $85/Hr Super Deal!!
 OnTech Force Small Business Bronze Plan 10Hrs
  • Visit every other week:
  • Includes two pre-scheduled one hour visits every month for a proactive approach
  • Includes up to 4 hours of ad-hoc support per month
  • Includes responding to alerts by dispatching an OTF Repair Tech for On-Site service
  • Additional on-demand on-support at $100/hour (no site fee)
  • Up to 10 Workstations
  • Monthly base level support of $850
  • Price does not include Back-Up.
  • Travel Charge May Apply

Only $850
@ $85/Hr Super Saving!!

​ *  OnTech Force Small Business Gold Plan 15Hrs
​ Visit every week:

  • Includes one pre-scheduled two hour visit every week
  • Includes up to 5 hours of ad-hoc support each month
  • Includes responding to alerts by dispatching a OTF Repair Tech for On-Site Service
  • Additional on-demand on- support at $100/hour (no site fee)
  • Up to 15 Workstations
  • Monthly base level support of $1175
  • Price does not include Back-Up.
  • Travel Charge May Apply

Only $1175
@ $75.00/Hr Super Saving!!

 * Non-Profit Plan

  • Hours of service are completely customized to suit Non-Profit needs.
  • No minimum.
  • Overage is billed at low set cost earmarked especially for not-for-profit organizations
  • Overtime is billed at 1.5 hours

Advantages of Monthly Maintenance Plans:

  • Set monthly fee
  • Allows for accurate budgeting of IT expense
  • Custom pricing for each customer
  • Includes all troubleshooting and maintenance of PCs
  • A proactive solution for your PCs/Workstations and network
  • Becomes or supplements your “IT Department"

  *Requires Service Contract​ of 6 Months on all Monthly plans.
  Early termination fee of $150.00 on selected monthly plans
  Monthly Plans are non-refundable.
  No refund on selected plans

Business Hours

Business Hours

  • Mon-Fri 10am-5pm
  • Sat        Closed  
  • Sun       Closed
OnTech Force formerly Hard Tech Group