Most work is done the same day, in the customer's home. If the television has to be taken to the service center for further diagnostics, please allow 1-2 business days to be provided the estimate. If part(s) are required to complete the repair it may take between 3-5 business days depending on the part's availability.
Ontech Force LLC provides a 30-day labor and a 90-days parts warranty for any in-shop or in-home repair
Ontech Force LLC. will replace any malfunctioning parts that were placed inside the television unit. Only parts that have been replaced by us have a 90-day warranty. The warranty only applies if parts, which Ontech Force LLC. replaced, are the cause of the malfunction.
We order parts with your consent after a diagnosis (Tech visit or phone troubleshooting). Some parts can be returned for a restocking fee. Other parts, like electrical parts, often are not returnable. You should be responsible for any fees (restocking, shipping) incurred by your agreement to proceed.
Ontech Force LLC. provides 30 days labor warranty only for part(s) that were replaced by Ontech Force LLC.
Our warranty does not apply in the following cases:
- If the TV has been damaged or tampered with outside of our possession, in cases such as water damage, physical damage, the increased voltage in a socket, above room temperature (71° F to 82° F), humidity, etc.
- If the TV has been opened by non-qualified personnel.
- If there are foreign objects inside the TV including but not limited to insects or rodents and their traces.
*No checks! Cash Welcome! Card payments MUST add 4% to the total. We do not share the customer's personal information with anyone else. We pride ourselves on being very confidential.
PAYMENT LINK: https://paypal.me/ONTECHFORCEMI
HOME SERVICE FEE INFORMATION
All service calls are scheduled at mutual convenience:
- There is a Home service fee charge depending on the television size.
- Home service fee must be paid upfront before any diagnostics are made.
- Ontech Force LLC. handles all pick-up and delivery when necessary.
- Upon cancellation of any repairs, the Home service fee charge will not be refunded.
- All cancellations of appointments must be made 24 hours before the scheduled appointed window*, if the customer fails to cancel within that time; the Home service fee charge is not refunded.
- If the customer needs to reschedule an appointment, he/she must call a minimum of two (2) hours before the appointed window*.
- If the customer decides to reschedule the appointment AFTER MISSING THE PREVIOUS APPOINTMENT, the additional charge will be the minimum rate of $30 along with the previous Home service fee charge.
- Ontech Force LLC. WILL ISSUE A FULL REFUND FOR THE HOME SERVICE FEE CHARGE ONLY IF THE CANCELATION OR RESCHEDULE IS MADE A MINIMUM OF 24 HOURS BEFORE THE APPOINTMENT TIME AND NOT PARTS HAVE BEEN ORDERED PER THE CUSTOMER'S AGREEMENT*.
A Technician or representative may call the customer to confirm the Home service fee and give an estimated time of arrival. If the technician or representative is not able to reach the customer they will assume they are not home and the appointment will be canceled. The additional trip will be charged only if the technician or company representative doesn't reach the customer during the appointed window. Please remember that we may or may not call.
- Trave service fee to your home. Travel service fee starts from $75 in the city (up to 10 miles) (pay for technician driving to your house, gas, car, insurance, expenses, etc) plus diagnostic fee
- Troubleshooting and diagnostic fee (will apply to the final affordable repair cost of your TV)
- Pick up and delivery based on the technician's decision
- If we need parts we will come back to you as many times as needed with no extra charge
Onsite diagnostic fee per TV size:
# If an extra Technician is required add $75. # If, it is a plasma TV add $35
** HOME SERVICE FEE MUST BE PAID IN ADVANCE!!
# If the customer cannot provide access to the television set, or cannot aid the Technician in moving it to a reasonable working space, the extra technician charge will be applicable. Only in the case of televisions over 60" will the extra technician charge be considered. Dismounting the television is solely the customer's responsibility, and is not included in the labor charge. If the customer does not wish to personally remove the television, the appointment may be rescheduled, and the extra technician charge may apply.
Book an appointment for in-home service:
If you have any questions please, feel free to call us.
We will be glad to help. Phone: (734) 728-TECH