{"id":544,"date":"2023-08-04T16:15:07","date_gmt":"2023-08-04T16:15:07","guid":{"rendered":"https:\/\/ontechforce.com\/services\/?page_id=544"},"modified":"2023-08-04T16:15:07","modified_gmt":"2023-08-04T16:15:07","slug":"rma-request","status":"publish","type":"page","link":"https:\/\/ontechforce.com\/services\/rma-request\/","title":{"rendered":"RMA Request"},"content":{"rendered":"\n\t\n<div id=\"system-message-container\">\n<\/div>\n\t\n<!-- BreezingForms V1.4.7 Stable (build 236) Copyright(c) 2008-2009 by Markus Bopp | FacileForms Copyright 2004-2006 by Peter Koch, Chur, Switzerland.  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href=\"https:\/\/ontechforce.com\/services\/wp-content\/plugins\/breezing-forms\/platform\/components\/com_breezingforms\/themes\/quickmode\/system.css\" \/>\n\n<!--[if IE 7]>\n<link rel=\"stylesheet\" href=\"https:\/\/ontechforce.com\/services\/wp-content\/plugins\/breezing-forms\/platform\/components\/com_breezingforms\/themes\/quickmode\/system.ie7.css\" \/>\n<![endif]-->\n\n<!--[if IE 6]>\n<link rel=\"stylesheet\" href=\"https:\/\/ontechforce.com\/services\/wp-content\/plugins\/breezing-forms\/platformc\/omponents\/com_breezingforms\/themes\/quickmode\/system.ie6.css\" \/>\n<![endif]-->\n\n<!--[if IE]>\n<link rel=\"stylesheet\" href=\"https:\/\/ontechforce.com\/services\/wp-content\/plugins\/breezing-forms\/platform\/components\/com_breezingforms\/themes\/quickmode\/system.ie.css\" \/>\n<![endif]-->\n\n<link rel=\"stylesheet\" href=\"https:\/\/ontechforce.com\/services\/wp-content\/breezingforms\/themes\/default\/theme.css\" \/>\n\n<script type=\"text\/javascript\">\n               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\nWhat is your order number?<\/label>\n<input class=\"ff_elem\" type=\"text\" name=\"ff_nm_OrderNumber[]\" value=\"\" id=\"ff_elem32\"\/>\n<\/section>\n<section class=\"bfElemWrap bfLabelLeft\" id=\"bfElemWrap33\">\n<label id=\"bfLabel33\" for=\"ff_elem33\">What is the model number of the TV?<\/label>\n<input class=\"ff_elem\" type=\"text\" name=\"ff_nm_TVModelNumber[]\" value=\"\" id=\"ff_elem33\"\/>\n<\/section>\n<section class=\"bfElemWrap bfLabelLeft\" id=\"bfElemWrap34\">\n<label id=\"bfLabel34\" for=\"ff_elem34\"><span class=\"bfRequired\">*<\/span> \nIf available do you want a replacement part?<\/label>\n<select class=\"ff_elem\" name=\"ff_nm_Replacement[]\" id=\"ff_elem34\">\n<option value=\"Yes\">Yes<\/option>\n<option value=\"No\">No<\/option>\n<\/select>\n<\/section>\n<section class=\"bfElemWrap bfLabelLeft\" id=\"bfElemWrap35\">\n<label id=\"bfLabel35\" for=\"ff_elem35\"><span class=\"bfRequired\">*<\/span> \nWhy are you returning the part(s)?<\/label>\n<input class=\"ff_elem\" type=\"text\" name=\"ff_nm_WhyReturning[]\" value=\"\" id=\"ff_elem35\"\/>\n<\/section>\n<section class=\"bfElemWrap bfLabelLeft\" id=\"bfElemWrap36\">\n<label id=\"bfLabel36\" for=\"ff_elem36\"><span class=\"bfRequired\">*<\/span> \nDescribe the original symptoms the TV was experiencing before changing any parts?<\/label>\n<input class=\"ff_elem\" type=\"text\" name=\"ff_nm_DescribeOriginalSymptoms[]\" value=\"\" id=\"ff_elem36\"\/>\n<\/section>\n<section class=\"bfElemWrap bfLabelLeft\" id=\"bfElemWrap37\">\n<label id=\"bfLabel37\" for=\"ff_elem37\">Which best describes what happened after replacing the part(s)?<\/label>\n<select class=\"ff_elem\" name=\"ff_nm_AfterReplacingPart[]\" id=\"ff_elem37\">\n<option value=\"TV has same issue as described above\">TV has same issue as described above<\/option>\n<option value=\"TV has a different issue. Please explain below:\">TV has a different issue. Please explain below<\/option>\n<\/select>\n<\/section>\n<section class=\"bfElemWrap bfLabelLeft\" id=\"bfElemWrap38\">\n<label id=\"bfLabel38\" for=\"ff_elem38\"><span class=\"bfRequired\">*<\/span> \nWhat happened after replacing the part?<\/label>\n<input class=\"ff_elem\" type=\"text\" name=\"ff_nm_WhatHappenedAfterReplacingPart[]\" value=\"\" id=\"ff_elem38\"\/>\n<\/section>\n<section class=\"bfElemWrap bfLabelLeft\" id=\"bfElemWrap39\">\n<label id=\"bfLabel39\" for=\"ff_elem39\"><span class=\"bfRequired\">*<\/span> \nDo you think you received the wrong part(s)? *<\/label>\n<select class=\"ff_elem\" name=\"ff_nm_ReceivedWrongPart[]\" id=\"ff_elem39\">\n<option value=\"Yes\">Yes<\/option>\n<option value=\"No\">No<\/option>\n<\/select>\n<\/section>\n<section class=\"bfElemWrap bfLabelLeft\" id=\"bfElemWrap40\">\n<label id=\"bfLabel40\" for=\"ff_elem40\"><span class=\"bfRequired\">*<\/span> \nPlease read Return and Order Cancellation Policy<\/label>\n<textarea cols=\"20\" rows=\"5\" class=\"ff_elem\" name=\"ff_nm_ReadTerms[]\" id=\"ff_elem40\">\u27bc If you return a product without a Return Authorization Number written on the box, we cannot guarantee that we will be able to match the product with the order.\n\u27bc You have 30 days after you receive your order to obtain a Return Authorization Number. We will not be able to process your return without a Return Authorization Number.\n\u27bc We do not refund original shipping costs due to the vast majority of our customers use our parts to diagnose the issues with the TV needing to be repaired.\n\u27bc Due to the difficulty of diagnosing issues with Televisions, we do offer returns on parts that are not needed but these parts will be subject to a 20% restocking fee.\n\u27bc In the event a part is returned without allowing Ontech Force LLC to honor our warranty (sending a replacement part) the buyer is responsible for the return shipping costs plus a 20% restocking fee.\n\u27bc International return shipping costs will be paid by the customer. Customers must include a shipping receipt which will be required for all return shipping refunds. After the return is received and the warranty is verified by our Returns Department, the return shipping costs for &ldquo;Defective&rdquo; items are eligible for a refund. Those refunds will be in the form of an Ontech Force LLC store credit only. A return shipping receipt will be required for all return shipping refunds.\n\u27bc A copy of the original invoice or packing slip must be included in the return shipping box. Please also note a detailed reason for the return. We test all returned boards and keep a customer log to deter customers from falsely claiming a faulty board. The Return \n\u27bc Authorization Number should be clearly printed on the outside of the box and on the return shipping label. Our Returns Department must receive your return within 15 days of you receiving your Return Authorization Number. If not, the Return Authorization Number will be closed, and we will be unable to process your return.<\/textarea>\n<\/section>\n<section class=\"bfElemWrap bfLabelLeft\" id=\"bfElemWrap41\">\n<label id=\"bfLabel41\" ><span class=\"bfRequired\">*<\/span> \nAttachments<\/label>\n<input class=\"ff_elem\" type=\"file\" name=\"ff_nm_Attachments[]\" id=\"ff_elem41\"\/>\n<span id=\"ff_elem41_files\"><\/span><\/section>\n<button id=\"bfSubmitButton\" class=\"bfSubmitButton\" type=\"submit\" onclick=\"if(document.getElementById('bfPaymentMethod')){document.getElementById('bfPaymentMethod').value='';};ff_validate_submit(this, 'click'); return false;\" value=\"submit\"><span>submit<\/span><\/button>\n<\/div><!-- bfPage end -->\n<div id=\"bfPage2\" class=\"bfPage\" style=\"display:none;\">\n<section class=\"bfPageIntro\">\n<h1>Thank You<\/h1><p>Thank you for your Return Material Authorization Form submission. A member of our customer service team will reach out to shortly. To help us accommodate your RMA, please ship to:<\/p><p>ONTECH FORCE LLC<br \/>Attn: RMA Case # (this number is assigned to you after your case submission)<br \/>13101 Eckles Rd. Building 2, Suite 201 <br \/>Plymouth, MI 48170<\/p><p>Please attach the address label to the outside of the shipping box. Please be advised that the return and refund processing period will take approximately 3 to 9 days.<\/p>\n<\/section>\n<span class=\"bfErrorMessage\" style=\"display:none\"><\/span>\n<\/div>\n<noscript>Please turn on javascript to submit your data. 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i++){\n\t\t\t\t\tJQuery(\"#\"+bfSummarizers[i].id).parent().css(\"display\", \"\");\n\t\t\t\t\tJQuery(\"#\"+bfSummarizers[i].id).html(\"<span class=\\\"bfNotAvailable\\\">\"+bfSummarizers[i].emptyMessage+\"<\/span>\");\n\t\t\t\t}\n\t\t\t\tfor(var i = 0; i < bfSummarizers.length; i++){\n\t\t\t\t\tvar summVal = \"\";\n\t\t\t\t\tswitch(bfSummarizers[i].type){\n\t\t\t\t\t\tcase \"bfTextfield\":\n\t\t\t\t\t\tcase \"bfTextarea\":\n\t\t\t\t\t\tcase \"bfHidden\":\n\t\t\t\t\t\tcase \"bfCalendar\":\n\t\t\t\t\t\tcase \"bfFile\":\n\t\t\t\t\t\t\tif(JQuery(\"[name=\\\"ff_nm_\"+bfSummarizers[i].connectWith+\"[]\\\"]\").val() != \"\"){\n\t\t\t\t\t\t\t\tJQuery(\"#\"+bfSummarizers[i].id).text( JQuery(\"[name=\\\"ff_nm_\"+bfSummarizers[i].connectWith+\"[]\\\"]\").val() ).html();\n\t\t\t\t\t\t\t\tvar breakableText = JQuery(\"#\"+bfSummarizers[i].id).html().replace(\/\\r\/g, \"\").replace(\/\\n\/g, \"<br\/>\");\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tif(breakableText != \"\"){\n\t\t\t\t\t\t\t\t\tvar calc = 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typeof bfFieldCalc\"+bfSummarizers[i].id+\" != \\\"undefined\\\" ? bfFieldCalc\"+bfSummarizers[i].id+\" : null\" );\n\t\t\t\t\t\t\t\t\tif(calc){\n\t\t\t\t\t\t\t\t\t\ttheText = calc(theText);\n\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\tJQuery(\"#\"+bfSummarizers[i].id).text( theText );\n\t\t\t\t\t\t\t\tsummVal = theText;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\tbreak;\n\t\t\t\t\t}\n\t\t\t\t\t\n\t\t\t\t\tif( ( bfSummarizers[i].hideIfEmpty && summVal == \"\" ) || ( typeof bfDeactivateField != \"undefined\" && bfDeactivateField[\"ff_nm_\"+bfSummarizers[i].connectWith+\"[]\"] ) ){\n                                            JQuery(\"#\"+bfSummarizers[i].id).parent().css(\"display\", \"none\");\n\t\t\t\t\t}\n\t\t\t\t}\n\t\t\t}\n\n\/\/--><\/script>\n<script type=\"text\/javascript\"\/><!--\nvar bfUseErrorAlerts = false;\n\n\/\/--><\/script>\n<script type=\"text\/javascript\"\/><!--\n\n\t\t\t\tfunction bfShowErrors(error){\n                                        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