Most work is done the same day, in customer's home. If the television or appliance has to be taken to the service center for further diagnostics, please allow 1-2 business days to be provided the estimate. If part(s) are required to complete the repair it may take between 3-5 business days depending on the parts availability.
ONTECH FORCE, LLC provides a 30-day labor and a 90-days parts warranty for any inshop or inhome repair
ONTECH FORCE, LLC. will replace any malfunctioning parts that were placed inside the appliance unit. Only parts that have been replaced by us have a 90-day warranty. The warranty only applies if parts, which ONTECH FORCE, LLC. replaced, are the cause of the malfunction.
ONTECH FORCE, LLC. provides 30 days labor warranty only for part(s) that were replaced by ONTECH FORCE, LLC.
Our warranty does not apply in the following cases:
- If the Appliance has been damaged or tampered with outside of our possession, in cases such as: water damage, physical damage, increased voltage in socket, above room temperature (71° F to 82° F), humidity, etc.
- If the Appliance has been opened by non-qualified personnel.
- If there are foreign objects inside the Appliance including but not limited to insects or rodents and their traces.
- There is a Home service fee charge depending on the television or appliance size.
- Home service fee must be paid upfront, before any diagnostics are made.
- ONTECH FORCE, LLC. handles all pick up and delivery when necessary.
- Upon cancellation of any repairs, the Home service fee charge will not be refunded.
- All cancellation of appointments must be made two hours before the scheduled appointed window*, if the customer fails to cancel within that time; the Home service fee charge is not refunded.
- If customer needs to reschedule an appointment, he/she must a call minimum of two (2) hours before the appointed window*.
- If the customer decides to reschedule the appointment AFTER MISSING THE PREVIOUS APPOINTMENT, the additional charge will be the minimum rate of $30 along with the previous Home service fee charge.
- ONTECH FORCE, LLC. WILL ISSUE A FULL REFUND FOR THE Home service fee CHARGE ONLY IF THE CANCELATION OR RESCHEDULE IS MADE A MINIMUM OF TWO (24) HOURS BEFORE APPOINTMENT TIME*.
A technician or representative may call the customer to confirm the Home service fee and give an estimated time of arrival. If the technician or representative is not able to reach the customer they will assume they are not home and the appointment will be canceled. The additional trip will be charged only if the technician or company representative doesn't reach the customer during the appointed window. Please remember that we may or may not call.
- Home service fee to your home
- Pick up and delivery based on the technicians decision
- If we need parts we will come back to you as many times as needed with no extra charge
Due to the complication of Appliance's problems, the inaccuracy of estimate by phone or on-line ... to know what's wrong and how much to fix yourAppliance, we recommend customers have 2 choices:
- Book appointment for in-home service: house-call fee starts from $50... in the city (pay for technician driving to your house, gas, car, insurance, expenses ...) plus diagnostic fee (see below):
Varies per model of appliance. Please call us at (734) 728-8324
** UPON TECHNICIANS ARRIVAL HOME SERVICE FEE MUST BE PAID IN ADVANCE!!
# If customer cannot provide access to the television set, or cannot aid the Technician in moving it to a reasonable working space, the extra technician charge will be applicable. Only in the case of televisions over 38" will the extra technician charge be considered. Dismounting the television is solely the customer's responsibility, and is not included in the labor charge. If the customer does not wish to personally remove the television, the appointment may be rescheduled, and the extra technician charge may apply.
*Recommend to pay with cash, card payments have 4% increase
If you have any questions please, feel free to call us. We will be glad to help. Phone: (734) 728-TECH